Our Satisfaction Guarantee

If, when you receive your order, it is not 100% free from defects in materials and workmanship, you may return it in new condition and its original packaging for a prompt credit, exchange, or full refund. Returns must receive prior authorization, so please contact us for approval. Allowable returns for any other reason are subject to restocking fees. Shipping is not refundable. Personalized items, all food items, or customized orders are not returnable unless damaged in shipping. Cancellations must be made within 24 hours of placing your order. All returns or exchanges must be made within 10 days of receipt.

Please Read Before Ordering!
NoelOriginals.Com is pleased to use UPS to ensure that your gift arrives on time. UPS cannot deliver to P.O. or A.P.O. boxes.

The posted prices for shipping are approximate. Actual shipping charges will be determined by the package dimensions and destination zip code. In some cases, the actual shipping charges may be more or less than the posted prices.

*Rural areas may require an additional shipping day.
**Orders placed before 2:00 p.m. EST will be produced for shipment that same day.
***Orders placed after 2:00 p.m. EST on Friday will not be produced & shipped until the following Monday.

Heat-Safe Shipping

We have made Heat-Safe Shipping your only option when ordering chocolates. We ship your chocolates late and make sure they arrive early the next morning so the shortest time possible is taken up in transit. In addition, your favors are packed in a lined box with ice packs for extra protection.

During the scorching height of summer, though, if the box is neglected once it's delivered, melting may occur. To help protect against melting, we ask that you:

Provide a shipping address where someone will be available to sign for the package and place it in a cool, safe place. Chocolates left on your front doorstep all day are sure to melt.
When storing your chocolates, keep them in a cool, dry area away from the sun.

Because of our careful packing methods we are able to safely ship chocolates all year long provided you make the proper arrangements once the package has been delivered. In the event that your chocolates happen to arrive damaged by heat, please contact us immediately and we will arrange for a replacement.

Order Early

If you ordered Express Mail by Federal Express and were giving a delivery date and the package arrived late, your money will be refunded for shipping expenses. We cannot issue a refund for merchandise if your order arrives late, so please order with plenty of time to spare for replacement or a delivery failure. If you were not available to sign for a scheduled delivery, this does not constitute a late delivery. Please be available to sign for your package or have it delivered to someone or some place that it may be signed for.

Gift Shipments

Please make sure that the gift recipient will be available to receive the package. If the package contains chocolates and was delivered on time, but the recipient was out of town or not available to accept the package, we will not be responsible for replacing the chocolates if they are melted.

Wrong Address Provided

If you provide us with the wrong address and your package is returned to us, we will re-direct your package with the correct address you provide, but we will not be responsible for the additional postage required. We will bill your credit card or you will have to send a check or money order for the original amount of shipping again. We will have to repackage your order to ensure that the contents are not damaged.

Package Returned

If your package was returned to us because you left a notification or the package is marked unclaimed with the correct address or the package was delivered during a vacation period, we must apply shipping charges again if you want the package redirected to you or to another address. We will bill your credit card or you will have to send a check or money order for the original amount of shipping again. If you refuse a package that you did indeed order, we do not offer refunds. Your package will be redirected to you at your expense.